Account Manager

An Account Manager will be responsible for managing client relationships, coordinating projects and ensuring the successful delivery of multimedia and creative solutions. The ideal candidate needs strong communication and project management skills that intersect with strategic thinking, commercial awareness and a strong understanding of client needs.

The role requires someone who can confidently manage multiple client accounts and projects while acting as the link between clients and internal creative, design, production and technical teams.

• Build and maintain strong, professional client relationships.
• Act as the primary point of contact for assigned accounts.
• Understand client objectives, audiences and communication requirements.
• Receive, interpret and manage client briefs from concept through to final delivery.
• Translate client requirements into clear briefs for creative and production teams.
• Coordinate projects across creative, design, multimedia, video, animation and digital teams.
• Manage project timelines, deliverables, deadlines and client expectations.
• Monitor project progress and proactively identify risks, delays or challenges.
• Coordinate client feedback and ensure revisions are communicated accurately.
• Review deliverables to ensure they align with the brief and agreed requirements.
• Facilitate client meetings, presentations and project updates where required.
• Manage multiple projects and priorities while maintaining accuracy and attention to detail.
• Assist with quotations, proposals, project scopes and budgets where required.
• Identify opportunities to grow existing accounts and introduce additional services.
• Resolve client concerns professionally and proactively.
• Stay informed about developments and trends within the multimedia, creative and digital environment.

Experience

• Proven experience in account management, client services, project management or a similar role.
• Experience within a creative, advertising, digital, multimedia or production environment will be advantageous.
• Proven experience managing multiple clients and projects simultaneously.
• Experience coordinating projects from brief through to final delivery.
• A basic understanding of paid media principles and platforms is needed, with more advanced knowledge considered an advantage.

• Strong client relationship management skills.
• Excellent written and verbal communication skills.
• Strong project management and organisational skills.
• Ability to interpret client requirements and develop clear project briefs.
• Strong understanding of project timelines, budgets and deliverables.
• Proficiency in Microsoft Office and/or Google Workspace.
• Familiarity with project management platforms will be advantageous.

Competencies

• Strong understanding of client service and relationship management.
• Ability to balance client expectations with internal capabilities and project requirements.
• Strong commercial and strategic awareness.
• Ability to manage competing priorities and deadlines.
• Strong problem-solving and decision-making abilities.
• Ability to communicate effectively with creative and technical teams.

Personal attributes:

• Client-focused and relationship-driven.
• Results-driven and solution-oriented.
• Strategic thinker with strong commercial awareness.
• Natural problem solver.
• Rational, organised and able to provide clarity under pressure.
• Accurate and detail-oriented.
• Motivated self-starter.
• Assertive and confident when managing client expectations.
• Strong interpersonal and communication skills.
• Able to work independently while managing multiple accounts and projects.
• Adaptable and comfortable working in a fast-paced creative environment.
• Team player driven to motivate and encourage people to deliver their best work.
• Fluent in English and Afrikaans