Internal Sales Coordinator

The Internal Sales Coordinator is responsible for providing comprehensive internal sales support and ensuring the smooth coordination of customer orders, quotations, stock availability, and communication across multiple departments. This role acts as a critical link between Sales, Logistics, Warehouse, Finance, Management, and Customers to ensure seamless service delivery, operational efficiency, and customer satisfaction.

The successful candidate will manage internal sales administration, process orders accurately, support external sales efforts, monitor stock and delivery timelines, and ensure that all customer requirements are met efficiently and professionally.

Internal Sales & Customer Support:

• Process customer orders, quotations, invoices, and sales documentation accurately and timeously.
• Liaise with customers regarding product availability, pricing, lead times, and order progress.
• Maintain strong relationships with customers through professional and responsive communication.
• Support external sales representatives with quotations, order tracking, and account queries.
• Follow up on outstanding quotations and sales opportunities.
• Resolve customer queries and complaints efficiently.

Cross-Departmental Coordination:

• Liaise daily with Logistics to coordinate deliveries, collections, and shipping schedules.
• Work closely with the Warehouse to confirm stock levels, product availability, and dispatch readiness.
• Coordinate with Finance regarding customer accounts, payments, credit notes, and invoicing issues.
• Collaborate with Management to ensure sales objectives, reporting, and operational goals are met.
• Communicate effectively between departments to prevent delays or operational breakdowns.

Systems & Administration:

• Capture and maintain accurate customer and sales information on company systems.
• Utilise SAP (beneficial) or other ERP systems for order processing, stock control, invoicing, and reporting.
• Generate sales reports, order status updates, and administrative documentation.
• Ensure all records, orders, and correspondence are organised and compliant with company procedures.
• Monitor back orders and proactively communicate updates.

Operational Excellence:

• Ensure high levels of accuracy in order processing and documentation.
• Monitor deadlines and prioritise urgent requests effectively.
• Assist in improving internal sales processes and efficiencies.
• Support company sales targets through proactive service delivery.

• Exceptional attention to detail
•  Strong organisational and administrative skills
• Excellent communication skills (written and verbal)
• Punctual and reliable
• Ability to multitask and work under pressure
•  Strong problem-solving abilities
• Team player with the ability to liaise across departments
• Customer-focused
• Deadline-driven
• Professional and proactive
• High level of accountability
• Adaptable and flexible

• Grade 12 / Matric (essential)
• Relevant qualification in Sales Administration, Business Administration, or related field (advantageous)
• 2–5 years’ experience in Internal Sales / Sales Administration / Customer Service
• Experience working across multiple departments
• SAP experience highly beneficial
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Strong understanding of sales processes, order cycles, and customer service principles

Key Performance Indicators (KPIs):

• Accuracy of order processing
• Turnaround time on quotations and orders
• Customer satisfaction levels
• Interdepartmental communication efficiency
• Reduction in order errors
• Timely reporting and administration
• Contribution to sales support targets

Working Conditions:

• Office-based role
• Standard working hours with potential overtime during peak operational periods
• Frequent communication with internal departments and customers

Career Progression:

• Senior Internal Sales Coordinator
• Sales Administrator Manager
• Customer Service Manager
• Operations Coordinator