Junior Sales Manager / Key Accounts Manager

The Junior Sales Manager / Key Accounts Manager is responsible for driving sales growth, developing new business opportunities, and maintaining strong relationships with existing clients and key accounts. This role focuses on building and sustaining profitable customer relationships, increasing revenue through proactive sales activities, and acting as a trusted point of contact between the company, customers, suppliers, and business stakeholders.

The successful candidate will engage with business owners, shop owners, retail customers, and suppliers, while identifying opportunities to expand market presence, strengthen brand visibility, and ensure exceptional customer service.

Sales Growth & Business Development:

• Identify and pursue new sales opportunities within target markets.
• Build and maintain relationships with key account customers to ensure repeat business and long-term partnerships.
• Grow existing customer accounts by increasing product penetration and sales volume.
• Conduct regular client visits to business owners, shop owners, and retail partners.
• Promote company products and services professionally and effectively.
• Meet and exceed monthly sales targets and revenue objectives.
• Monitor market trends, competitor activity, and customer needs to identify growth opportunities.

Key Account Management:

• Manage and nurture relationships with strategic clients and accounts.
• Ensure high levels of customer satisfaction through proactive service and communication.
• Handle customer queries, pricing discussions, quotations, and account support.
• Coordinate with internal departments to ensure customer requirements are met.
• Maintain accurate account records, customer profiles, and sales activities.
• Develop account plans to maximize customer retention and growth.

Supplier & Industry Networking:

• Build professional relationships with suppliers, distributors, and industry stakeholders.
• Liaise with suppliers such as Builders, Cashbuild, and similar retail or wholesale channels where relevant.
• Attend networking events, trade opportunities, and client meetings to expand market reach.
• Develop knowledge of industry-specific products, supply chains, and customer buying patterns.

Administration & Reporting:

• Prepare quotations, proposals, and sales reports.
• Maintain accurate sales pipeline tracking and forecasting.
• Utilise Microsoft Office (especially Excel) for reporting, customer analysis, and sales planning.
• Work on SAP or related systems where applicable (advantageous).
• Ensure all sales administration is completed accurately and timeously.

• Strong sales and negotiation ability
• Relationship-building and customer retention
• Networking and interpersonal skills
• Excellent communication (verbal and written)
• Commercial awareness
• Confidence engaging with business owners and decision-makers
• Organised and self-managed
• Strong Excel and reporting capability
• Time management and punctuality
• Problem-solving
• Target-driven
• Professional presentation

• Grade 12 / Matric (essential)
• Sales, Marketing, Business, or related qualification (advantageous)
• 2–4 years’ experience in sales, key accounts, or customer relationship management
• Experience in retail, wholesale, hardware, construction supply, or related sectors is advantageous
• Proficient in Microsoft Office (Word, Excel, Outlook)
• SAP knowledge is advantageous
• Valid driver’s license (preferred)
• Willingness to travel for client visits and networking

Personal Attributes:

Industry Advantage:

Key Performance Indicators (KPIs):

Working Conditions:

Career Growth Opportunities: